1- Do I Need to create account to make order?

It is not necessary to create an account with Blue Care, although there are many benefits in doing so. Benefits include the ability to review past and current orders, print invoices, return items and even place repeat orders.

Please contact us if you are having any difficulties registering for an account.

2- Do you ship to my country?

Yes. As a rule, we can ship to any country in the world. Even if your country is not listed as an option in our online shop, you may still place an order with us. To do so, please send an email to bluecaregroup.com and include the following information, preferably in this format:
Billing address
Shipping address (if different than billing address)
Article number(s)/quantity of your chosen items (displayed as Art. No.: 000000)
Preferred payment method

Within the next 1-3 business days, you will receive a non-binding offer including shipping costs*.

*Shipping costs can only be calculated once all above information has been provided.

3- How fast will I receive my order?

Depending on the country to which you are shipping your order, you could receive it in as little as 2 working days. You can find a table with complete information on shipping times under our Shipping and Delivery Conditions.

4- Do you offer express delivery?

Express delivery is currently only available for Germany, Belgium, Netherlands and Luxembourg. Express delivery is also subject to stock availability. More information can be found under our Shipping and Delivery Conditions.

5- How my order been shipped?

In addition to a shipping confirmation email with a delivery tracking link, your customer account will display your open orders and the shipping status of those orders. If you can see that your order has not yet been shipped, please feel free to contact us to ask what the holdup is. Please include the order number so that we can quickly get to the bottom of it.

6- I need official quote?

We’re no strangers to bureaucracy. If you need a quote before you can proceed with an order, please send us an email to info@bluecaregroup.com and share with us your billing/shipping address, desired article number/s and quantity, as well as your preferred method of payment.

7- May I have discount?

We strive to offer the lowest possible prices online, which includes bulk pricing on many of our items. Items with bulk pricing available will be listed as such and will display the price per unit, starting from a specified number of ordered units.

Because our prices are so low, there is often no room left for further discounts. However, if you plan on placing an order with a very high order value, then you are welcome to specially request an additional discount. You may either do so during the order process by leaving a message with your order, or you may contact us directly. When contacting us, please tell us the article number/s and quantity that you would like to order, as well as the shipping destination. We will then review the possibility of a discount and contact you with a possible offer.

8- How do I return an item?

Returning an item has never been simpler. Please follow the instructions lain out at this link: Free Returns Service

9- How I do payment? can I pay with cheque?

We offer many convenient payment options. Unfortunately, a cheque is not one of them. Full details can be found here: Payment Options

10- My item is in stock, but has been not shipped, Why?

Possible explanations in order of frequency of occurrence:
1. The item was indeed shipped, but you made a typo when inputting your email address; therefore, the automated shipping confirmation email was sent to the wrong email address. Please contact us with as much order information as you can provide and we will help get you on the right track.
2. Many items have multiple variants. While one version of the item may be in stock, your ordered version may not have been in stock when placing your order. It is important to note the stock availability messages when switching between item variants. These appear next to the item as a green or yellow message.
3. You ordered a larger quantity than we had in stock* at the time and we are waiting on the arrival of the remaining items. If your order is urgent, please contact us so that we can come up with a solution for you.

11- I placed an order, but I didn’t receive an order confirmation.
An order confirmation email is automatically sent immediately following a successful order. The most common reason for not receiving one is an incorrectly input email address during the ordering process. Therefore, it is important to ensure that you have correctly input your email address. Please contact us for help in correcting the email address, so that you can stay up to date on your order.

12- I just received my shipping confirmation, but the tracking link is not working ?

The tracking link is created as soon as your package is scanned and leaves our warehouse. However, it can take up to one hour for the first tracking information to be logged. Please try again later and contact us or the courier if the problem persists.

Also, you can download the Your DPD App to take full control over your delivery.

13- Do you offer product sample?

No. Unfortunately, we are not able to offer product samples. If you need a sample of a product, it may be best to request one from the manufacturer of the product in question.

14- We are manufacture/ supplier and we would like to work with you?

Thank you for your interest in a business relationship with Blue Care. Information for manufacturers/suppliers can be found at the following link: For Suppliers

Please note: Our online chat and our phone lines are reserved for our customers; therefore, all requests from manufacturers and suppliers must please be sent by email to supply@bluecaregroup.com. From there, it will be passed along to the responsible party who will then be in contact with you if there is need of your products. Please understand that we cannot respond to each individual request.

Tip: Your initial email is your best opportunity to convince us of your product/s. You should include all information that you feel is important for us to know. If we like what we see, then we will be in contact.