Our Free Money Back Guarantee

As a member of Trusted Shops, we provide you an additional service of the Atradius money back guarantee. We assume all costs of this warranty. All you have to do is register for it. Once you complete your order, simply click on the button “Register for money back warranty.” You will then be redirected to the homepage of Trusted Shops, where you will be able to register for the money back guarantee.

How to use Buyer Protection from Trusted Shops

1. Request Money Back Guarantee anfordern

After making your purchase, click the button “Register for Money Back Guarantee” which is shown in your customer account after completing the order.

2. Confirm Your Registration

You will receive an email from Trusted Shops with a request to confirm your registration. Use the included confirmation link to complete your registration.

3. Buyer Protection is now Activated

Every purchase with Blue Care is immediately assured up to 2,500 Euros.

Do you still have questions?

Should you still have questions about products or orders, do not be afraid to contact our customer service. We are available per live chat and telephone from Monday to Friday from 8:30am to 6:00pm  GMT+8 . Outside of our operating hours, please send us an email or leave a message on our answering machine. We will respond as quickly as possible.