How Our Returns Service Works
- Log in with your personal account details to the Blue Care Online Shop under “MyAccount”.
- In the “Orders” section, you may view all of your order transactions. You may mark the articles that you would like to return by checking the box labeled “Return Item/s”.
- You will receive a DPD return label from us per email. Please print this label out and attach it to the package. The return package can now be turned over to any DPD parcel shop.
- Based on your post code (zip), our system will inform you of DPD parcel shops in your area, to provide you with possible drop points for your return package.
As an alternative to a return via self-printed return label, we also offer the possibility to have the parcel picked up by a DPD driver. For this, it is enough to simply tell us of your return request. We will then organize the return through DPD. Please note that a parcel pick-up through a DPD driver strictly requires your presence and, based on logistical reasons, the pick-up period can neither be narrowed to a specific day nor a specific time of day.
Please Note when Returning:
- The return is only possible within 14 days after receipt of the wares. Underwear, custom-made signs or special-design products, and sterile products may not be returned.
- Please carefully pack the wares (if possible, in the original packaging), so as to prevent damage during shipping.
- Please also place all accessories such as cables, CDs or user manuals in with the package.
- By including a copy of the invoice and briefly noting the reason for return (and desired replacement, if applicable), you will help to speed up processing and prevent time-intensive queries.
- As soon as your return reaches us, you will receive an automatic confirmation email.
6. Typically, your return will be processed within a maximum of 2 working days
Do you still have questions?
Should you still have questions about products or orders, do not be afraid to contact our customer service. We are available per live chat and telephone from Monday to Friday from 8:30am to 6:00pm GMT+8 . Outside of our operating hours, please send us an email or leave a message on our answering machine. We will respond as quickly as possible.