Shipping and Delivery Conditions


Blue Care delivers to customers around the world!

Even if your desired country of delivery is not listed in our shipping table, we can nevertheless deliver to you–please follow the instructions for non-EU shipping.

For more information, please connect with our customer service. We also gladly support questions of possible, incidental customs clearance.

If your order needs to be delivered especially quickly, we offer express delivery to many countries. The costs and conditions for that can be found in an overview further below on this page.

Information on our delivery service can be found in a separate document.

All listed transit times apply for in-stock orders and begin from the shipping date. Orders placed M-F after 2pm are not guaranteed to ship on the same day.

Is your country not listed in the table? No problem!

Even if your country is not listed in the above table or in the online shop, you may still place an order with us. To do so, please send an email to and include the following information, preferably in this format: 


  • Billing address
  • Shipping address (if different than billing address)
  • Article number(s)/quantity of your chosen items (displayed as Art. No.: 000000)
  • Preferred payment method


Within the next 1-3 business days, you will receive a non-binding offer including shipping costs*.
*Shipping costs can only be calculated once all above information has been provided.

Do you still have questions?

Should you still have questions about products or orders, do not be afraid to contact our customer service. We are available per live chat and telephone from Monday to Friday from 8:30am to 6:00pm  GMT+8 . Outside of our operating hours, please send us an email or leave a message on our answering machine. We will respond as quickly as possible.